One inventory, one customer, and one order flow across your stores, your website, and every channel in between.
A shopper browses on a phone, buys on the website, picks up in a store, and returns the item at a different store two weeks later. To the customer it is one purchase. To most retail systems it is four transactions in three databases that never quite agree. Stock that shows available online is already gone from the shelf, returns land in the wrong location, and the store gets no credit for the sale it saved. NetSuite, configured by Consule for omnichannel retail, runs stores, ecommerce, and fulfillment on one inventory and one customer record.
Inventory every channel can trust. Store, warehouse, and in-transit stock live in NetSuite as locations, and available-to-sell quantities are published to the website and marketplaces with safety stock held back, so online never sells the last unit on a store shelf.
Orders routed with rules, not guesses. Consule configures fulfillment rules that choose the shipping or pickup location by stock, distance, and cost, and split orders only when they have to.
Stores that fulfill as well as sell. Pick-up and ship-from-store orders reach the store as tasks, are picked and confirmed there, and the sale is credited the way you decide to credit it.
Returns that land in the right place. A return accepted at any store is matched to the original order, refunded to the original tender, and received into the store that took it back.
Everything else NetSuite already does. Point of sale and ecommerce integrations, purchasing and replenishment, customer records and loyalty, and financials that close on time.
Every channel sells from the same available stock, so a stockout in one place is filled from another instead of turning into a cancellation.
Stores see pickup orders the moment they are placed, so the customer is not waiting at the counter while someone searches the back room.
Cross-channel returns credit the right order and the right location, so inventory and refunds agree at month-end.
Purchases from every channel on one record give marketing and service the full picture.
Built for retailers who sell everywhere
Consule implements and connects NetSuite for retailers running stores, ecommerce, and marketplaces together. If your channels run on separate systems that disagree about stock, or on a NetSuite account that only handles part of the business, we will walk through your own order flow with you.
Consule delivers this as a NetSuite implementation, a NetSuite optimization of a system you already run, or an integration project, with ongoing support under the CARE program.
These are the pages omnichannel retailers usually read next.
Yes. Stores, warehouses, and 3PLs are locations in NetSuite, and available quantities can be published to the website and marketplaces by channel, with safety stock held back where you want it.
Yes. Web orders can be assigned to a store for pickup, picked and confirmed there, and completed when the customer collects. Consule sets up the routing and store workflow around how your stores actually work.
The return is matched to the original sales order, refunded to the original payment, and received into the store that accepted it, so inventory and cash stay accurate.
NetSuite connects to point of sale so store sales, returns, and tenders post as they happen. Consule configures the POS connection alongside the rest of the retail setup.
